FAQ

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR HOURS?

You can reach us Monday thru Friday 9 am-5 pm AEST via email (support@branched.com.au) or phone +61(0) 477 782 959

 

 

 WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accept all major credit cards, except American Express. Also, we accept payments on the website made through PayPal express checkout.

 

 WHAT ARE YOUR SHIPPING CHARGES?

Free Express Shipping for all orders over $200.

$10 Standard Delivery 1-5 Days registered delivery 

$15 for Express Next Day delivery

$25 for International delivery

These are shipping times and we try to process orders the same day, but sometimes this can take longer if the watch is super urgent please email or call after placing the order.

*DISCLAIMER - Please note that your original shipping delivery info MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries. If you need an order shipped out more than once, it will be at additional fee. 

*During the busy holiday season, we do experience longer than usual shipping times through Aus Post. Please keep this in mind when ordering. If you need it urgently (within 1-2 business days) please order via our Express option. 

 

 WILL GST BE CHARGED?

GST is included in the price

 

 HOW DO I KNOW IF ALOHAS SIZES FIT ME? HOW TRUE TO SIZE ARE THEY?

Alohas sandals come with a very relaxed feel and look. They are true to size, however like with all genuine leather products, they do tend to give with extended wear. Please order according to your regular sizing as they will stretch over time. 

 

 WHAT ARE THE ALOHAS SIZING?

WOMEN'S SIZING:

CHILDREN'S SIZING:

 

 

 ARE ALOHAS SUITABLE FOR PLACES OUTSIDE THE BEACH?

YES! They are the perfect alternative to thongs - and easily go from work day, to beach, to night. Because the handcrafted design covers the toe, our sandals are incredibly versatile. 

 

 WHAT IS YOUR RETURNS POLICY? 

Our returns policy lasts for 30 days, except for when buying during Christmas*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@branched.com.au.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@branched.com.au and we will assist you.

 

* During the Christmas period, we are extending our returns and exchanges until the end of January. Please contact us via our help desk at support@branched.com.au if you would like to arrange an exchange or return within this time period. Any orders placed after 24/12/14 will be subject to our regular returns/exchanges policy.

 

WHAT IF THESE SANDALS WERE A GIFT? 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or e-card will be mailed to you. If you received these as a gift, the original purchaser will receive the gift credit.

 

HOW DO I SHIP MY RETURN OR EXCHANGE?

You will need to contact us via support@branched.com or via our help desk. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.